You hear people talk about “Customer Service” all the time, but what is it really? If you are of the famous Baby Boomer generation you remember. It was the time when people would know your name, return a phone call and be available to help you. Now I don’t mean at all times of the day and night but within a timely manner. You don’t even need to know the answer to the question immediately but at least give the customer the time to discuss what’s on his/her mind. In the “real-time” world we are in today I find it amazing that you cannot even get a response. It is easy to advertise customer service and committment but do you really know what it is? I believe Good Customer Service will sustain a Good Realtor in any type of economy.